Privacy Policy

Privacy Policy

Last Updated: May 2026

Delegra operates this website, including all related information, content, features, tools, and services, in order to provide you, the Authorised User, with a secure clinical trial management and delegation oversight environment (the "Services"). This Privacy Policy describes how we collect, use, and disclose your professional personal information when you visit or use the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of professional personal information:

  • Professional Identity & Contact Details: Including your name, professional title, site affiliation (Hospital/Research Center), and business email address.

  • Account Information: Including your username, password, security questions, and professional preferences.

  • Regulatory & Metadata: Including digital signature metadata, timestamps, and IP addresses, required for 21 CFR Part 11 audit trails.

  • Communications with us: Including the information you include in communications with us, for example, when sending a technical support inquiry.

  • Device & Usage information: Including information about your device, browser, network connection, and how/when you interact with the Services to ensure system security.

How We Use Your Personal Information

  • Provide and Improve the Services: We use your information to perform our contract with you, remember your site-specific preferences, and maintain your secure account.

  • Regulatory Compliance & Oversight: We use your information to maintain legally binding audit trails as required by 21 CFR Part 11 and MHRA/FDA/GCP guidelines, ensuring that all delegation actions are attributed to a verified user.

  • Security and Fraud Prevention: We use your information to authenticate your account, detect unauthorized access, and protect the integrity of clinical trial data.

  • Communicating with You: We use your information to provide technical support and maintain our professional business relationship with you.

Data Integrity and Clinical Validation

Personal information processed within the Delegra suite is handled in accordance with GxP (Good Practice) standards. We implement rigorous technical controls to ensure the permanence, legibility, and security of all electronic records, supporting a "Ready-to-Inspect" state for clinical research sites and sponsors.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate professional purposes, including:

  • With vendors who perform IT management, data analytics, or cloud storage on our behalf.

  • To comply with applicable legal obligations, such as responding to subpoenas or government agency requests during clinical audits.

  • In connection with a business transaction, such as a merger, where trial data integrity must be maintained.

Relationship with Shopify

The Services are hosted by Shopify, which provides the infrastructure for our platform. Information you submit to the Services will be transmitted to and shared with Shopify in order to provide and improve the Services. In these circumstances, Shopify processes data to support our business operations and security.

Security and Retention of Your Information

We implement enterprise-grade security protocols, including AES-256 encryption for data at rest. Please be aware that no security measures are perfect, and we recommend using secure business channels to communicate confidential trial information.

Retention: We retain your personal information for as long as necessary to maintain your account, comply with clinical trial record-keeping regulations (often up to 25 years for Trial Master Files), or resolve professional disputes.

Your Rights and Choices

Depending on where you live (including the UK and EEA), you may have the right to access, delete, or correct the professional personal information we hold about you. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the details below.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@delegra.co.uk. For the purpose of applicable data protection laws, we are the data controller of your personal information.